Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday – Friday from 8a.m. to 8p.m. EST. Call toll-free at 888.953.9341.

For event related questions, contact Janette McElwain or Alaina Streblow.

Of special note:

• You will receive an email confirmation when you successfully send in an order.
• You will receive tracking information when your order ships.
• Please order product at least one week in advance of your event. For emergencies contact Geiger Customer Service.
• If you want more product then recommended submit a Henry to ticket to Marketing. If you want other products then those listed, contact Marketing.
• Marketing will pay for all orders generated by this store.

You can expect in-stock items to ship within 24 hours of placing your order.

All orders ship via UPS from Florida. Your order will be received the day after shipping.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the My Account page.

You can update your password at any time through the My Account page by selecting Change Password.

The following browsers are compatible with this store:

Internet Explorer version 8 and above. Latest versions of Google Chrome, Firefox, Opera, and Safari.